Business Directory

Field Service Technician

TDS Telecom
Job Description

Field Service Technician

Job LocationsUS-WI-Monona
 
ID
 
2020-15908
 
Company
 
TDS Telecom

Overview

The Field Service Technician assists with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases.

 

Has direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products.  Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks.  Exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions.  Understands how to use and demonstrate TDS products and seeks sales opportunities while educating the customer.  Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE.

Responsibilities

  • Assists with and performs on-site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers.  Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable.  Locates cable and fiber in response to customer requests and/or construction needs.  Pole climbing and operating construction equipment is required. Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged.  Keeps orderly log of all locate requests in our exchange area. Performs cable fault acceptance tests on newly constructed facilities
  • Assists with and provides troubleshooting support techniques and corrections.  Responds to “trouble” dispatches
  • Assists with and provides support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.)
  • Provides excellent customer service.  Proactively educates and sells TDS products and services to customers
  • Gain working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment

Qualifications

Required Qualifications

  • Technical Certification –OR– 6+ months experience working with Low Voltage, Electrical or Utility Construction –OR- current or prior military service with honorable discharge
  • Must have and maintain a valid driver’s license. Commercial Driver’s License (CDL) may be required

Other Qualifications

  • A+ certification and computer networking experience
  • Gain an understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video
  • Practical knowledge/experience with computer applications including (but not limited to):  Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs
  • Ability to work and make decisions independently with little or no supervision
  • Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers
  • Proven organizational skills and ability to multi-task
  • Physical requirements may vary based on company needs: Ability to dig, lift and climb
  • Requires being available for on-call/standby responsibilities and may require occasional travel
  • Must be willing to work overtime as needed. May be required to work various/swing shifts as business needs dictate
  • Must be able to operate vehicles with manual transmissions

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Contact Information

UA-37665331-51